← Back to the Journal

Business & Entrepreneurship

Before You Start a Business, Ask These Questions

Get specific about the customer, the problem, and a manageable way to test demand before building too much.

A small product prototype, sketchbook, and calculator on a kitchen table

A useful first test can teach you more than a perfect-looking plan.

Who has the problem?

Describe the person you hope to serve without relying on “everyone.” What are they trying to do, and where do they get stuck? A clear customer and problem help you decide what to offer, what language to use, and where to listen.

Talk with people who fit that description. Ask how they handle the problem now, what is inconvenient, and what a better result would mean. Listen for repeated patterns instead of trying to persuade them that your idea is right.

What are they willing to do now?

Interest and demand are not always the same. A compliment, follow, or enthusiastic conversation can be encouraging, but a stronger signal is action: scheduling a trial, requesting a sample, joining a waitlist with clear expectations, or paying for a simple first version.

Choose a test that respects people’s time and makes the offer understandable. Avoid building every feature before you know which part customers value.

What can you responsibly support?

List the time, tools, money, and help required to deliver the first version well. Include the less exciting work: communication, record keeping, customer questions, and follow-up. Decide what you will not offer yet.

Begin with a manageable experiment and a date to review what happened. What did people use? What questions repeated? What took longer than expected? Those answers can guide the next decision without pretending any outcome is guaranteed.

Set a clear boundary for the experiment: a small budget, a limited number of customers, or a short testing period. That boundary protects your time and makes the result easier to read. The purpose is to learn whether the problem and offer deserve another round of work. Record both encouraging signs and reasons to pause before deciding what comes next.

Define what the test should teach

Decide what question the first experiment needs to answer. Are people experiencing the problem? Will they try the proposed solution? Can you deliver it reliably? One test cannot answer everything. A focused question makes feedback more useful and helps you avoid treating every positive reaction as proof.

THE OPEN QUESTION

What problem would you like your business to solve?

DISCUSSION

What problem would you like your business to solve?

Share a useful perspective. Comments may be reviewed before appearing publicly.

Add your perspective